The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) is one of five courses needed to achieve the ITIL® 4 Managing Professional (MP) designation. The DSV course will help you understand how to convert demand into value through services, while driving user engagement and boosting internal and external stakeholder satisfaction. The course covers topics such as service level-agreements, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. In this course you will:
This is an instructor-led course delivered live in a classroom or live virtually. The course includes a combination of interactive lectures and group discussions, quizzes, sample exams, and test taking strategies to prepare you to pass the official examination leading to certification.
This course is aimed at individuals in management and service management roles who have a responsibility for the above noted practices as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.
Roles include: Software Engineer/Developer, Systems Engineer, Service Delivery Manager, DevOps Manager/Specialist, Solution Architect, Infrastructure Engineer, IT Service Management Professional, and Release and Deployment Manager.
This course requires you to have successfully attained your ITIL® 4 Foundation Certificate. You will need to provide a copy of your Foundation Certificate upon registration for admission into this course.
Interested in learning more about our ITIL® 4 Foundation Certification Course? Click Here
This course includes a voucher for participants to schedule their exam at a time of their choosing. The 90-minute, 40 question, multiple-choice exam is delivered via webcam directly from PeopleCert, the exclusive global provider of all ITIL® exams.
ITIL® has been the de-facto global standard for IT Service Management (ITSM) for more than three decades, and here’s why…
1) ITIL® leads to better alignment of IT with the broader business organization,
2) ITIL® enables faster service delivery and better problem solving,
3) ITIL® helps capture a higher return-on-investment from IT expenditures, and
4) ITIL® helps foster a sustainable organizational culture of continual improvement.
In 2019, a completely new ITIL® 4 education and certification framework was introduced. The framework is divided into two certification paths: ITIL® Managing Professional and ITIL® Strategic Leader. Seven Wonders Learning offers training in both ITIL® areas, including customized training and certification tailored specifically to your organization’s needs.
Have 5 or more students? Save money with our live onsite or live virtual private team training! Just schedule a FREE consultation or give us a call at (800) 573-2460.