Course Overview
The ITIL® 4 Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve the ITIL® 4 Managing Professional (MP) designation. In this course you will:
- Understand how to plan and build a service value stream to create, deliver, and support services
- Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the ITIL® 4 Service Value System (SVS)
- Understand the value of positive communications
- Understand the planning and management of resources in the SVS
- Understand the value and use of IT across the SVS
- Discover how relevant ITIL® practices contribute to creation, delivery, and support across the SVS and value streams
- Learn how to design, develop, and transition a value stream using ITIL® practices
- Learn how to better provide user support using ITIL® practices
- Learn how to create, deliver, and support services:
- Discover how to prioritize, structure, and coordinate work and activities
- Understand build versus buy considerations, sourcing options, and service integration management (SIAM)
- Understand the following ITIL® 4 practices: Service Design, Software Development and Management, Deployment Management, Release Management, Service Validation and Testing, Change Enablement, Service Desk, Incident Management, Problem Management, Knowledge Management, Service Level Management, Monitoring and Event Management
This is an instructor-led course delivered live in a classroom or live virtually. The course includes a combination of interactive lectures and group discussions, quizzes, sample exams, and test taking strategies to prepare you to pass the official examination leading to certification.
Who Should Attend?
This course is designed for IT service management practitioners who are seeking to obtain the ITIL® Managing Professional (MP) designation, and/or have responsibility for the operation of IT-enabled and digital services, or for end-to-end services support and delivery.
Roles include: Service Desk Directors/Managers, IT Infrastructure & Support Directors/Managers, Problem, Change, and Release Managers, DevOps Directors/Managers, Continual Improvement Program/Project Directors/Managers, Senior Service & Support Analysts, Process/Practice Owners, Service Level Management Directors/Managers.
Prerequisites
This course requires you to have successfully attained your ITIL® 4 Foundation Certificate. You will need to provide a copy of your Foundation Certificate upon registration for admission into this course.
Interested in learning more about our ITIL® 4 Foundation Certification Course? Click Here
Exam & Certification
This course includes a voucher for participants to schedule their exam at a time of their choosing. The 90-minute, 40 question, multiple-choice exam is delivered via webcam directly from PeopleCert, the exclusive global provider of all ITIL® exams.
- A passing mark of 70% is required to receive your certificate
- A thorough exam review is included in the course to prepare attendees for the certification exam
- Pass Guarantee: If a participant does not pass the exam upon their first attempt, they will receive a second exam attempt FREE of charge
Course Schedule
Benefits of ITIL
ITIL® has been the de-facto global standard for IT Service Management (ITSM) for more than three decades, and here’s why…
1) ITIL® leads to better alignment of IT with the broader business organization,
2) ITIL® enables faster service delivery and better problem solving,
3) ITIL® helps capture a higher return-on-investment from IT expenditures, and
4) ITIL® helps foster a sustainable organizational culture of continual improvement.
In 2019, a completely new ITIL® 4 education and certification framework was introduced. The framework is divided into two certification paths: ITIL® Managing Professional and ITIL® Strategic Leader. Seven Wonders Learning offers training in both ITIL® areas, including customized training and certification tailored specifically to your organization’s needs.
Have 5 or more students? Save money with our live onsite or live virtual private team training! Just schedule a FREE consultation or give us a call at (800) 573-2460.