This ITIL® 4 Foundation certification course is designed as an introduction to ITIL® 4. It enables students to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL® 4 Foundation students gain an understanding of the following:
This is an instructor-led course delivered live in a classroom or live virtually. It provides a comprehensive introduction to the concepts, terms, objectives and benefits of the ITIL® best practices framework. The course provides a combination of short lectures, practical group exercises, quizzes, a sample exam, and test taking tips to prepare the student to understand and apply ITIL® principles, and to pass the official examination leading to ITIL® 4 Foundation certification.
The ITIL® 4 Foundation Certification course is designed for:
However, the ITIL® Foundation certification can benefit anyone who has an interest in IT service management and how it delivers business value.
There are no prerequisites for the course and it is open to everyone. Executives and managers are encouraged to participate to better understand the potential benefits of ITIL® in their organization.
This course prepares students for the ITIL® Foundation Exam, however the official certification exam is not included.
ITIL® has been the de-facto global standard for IT Service Management (ITSM) for more than three decades, and here’s why…
1) ITIL® leads to better alignment of IT with the broader business organization,
2) ITIL® enables faster service delivery and better problem solving,
3) ITIL® helps capture a higher return-on-investment from IT expenditures, and
4) ITIL® helps foster a sustainable organizational culture of continual improvement.
In 2019, a completely new ITIL® 4 education and certification framework was introduced. The framework is divided into two certification paths: ITIL® Managing Professional and ITIL® Strategic Leader. Seven Wonders Learning offers training in both ITIL® areas, including customized training and certification tailored specifically to your organization’s needs.
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