ITIL® has been the de-facto global standard for IT Service Management (ITSM) for more than three decades, and here’s why…
1) ITIL® leads to better alignment of IT with the broader business organization,
2) ITIL® enables faster service delivery and better problem solving,
3) ITIL® helps capture a higher return-on-investment from IT expenditures, and
4) ITIL® helps foster a sustainable organizational culture of continual improvement.
In 2019, a completely new ITIL® 4 education and certification framework was introduced. The framework is divided into two certification paths: ITIL® Managing Professional and ITIL® Strategic Leader. Seven Wonders Learning offers training in both ITIL® areas, including customized training and certification tailored specifically to your organization’s needs.
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The course is designed as an introduction to ITIL® 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). What’s the difference between ITIL® v3 and ITIL® 4? In a nutshell, ITIL® v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant! ITIL® 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. At the end of this 3 day course, attendees will have an understanding of the following:
This is an instructor-led classroom course that provides a comprehensive introduction to the concepts, terms, objectives and benefits of the ITIL® best practices framework. The course provides a combination of short lectures, practical group exercises, quizzes, a sample exam, and test taking tips to prepare the student to understand and apply ITIL® principles, and to pass the 40 question 4 Foundation certification examination. The examination is scheduled for the last day of the course.
The ITIL® 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL® v3 certification and knowledge.
There are no prerequisites for the course and it is open to everyone. Executives and managers are encouraged to participate to better understand the potential benefits of ITIL® in their organization.