Course Overview
ITIL® 4 Specialist: High Velocity IT (HIT) is one of five courses needed to achieve the ITIL® 4 Managing Professional (MP) designation. This intermediate course encompasses the ways in which organizations and digital operating models function in high–velocity environments, with a focus on fast delivery of products and services to gain maximum business value. In this course you will:
- Understand the concepts regarding the high-velocity nature of the digital enterprise, including the demands it places on IT
- Learn when the transformation to high-velocity IT is desirable and feasible
- Understand the digital product life cycle in terms of the ITIL® ”operating model“
- Understand the importance of the ITIL® guiding principles and the other fundamental concepts for delivering high-velocity IT
- Discover how to contribute to achieving value with digital products
- Learn how the service provider ensures valuable investments are achieved
- Learn how the service provider ensures fast deployment is achieved
- Learn how the service provider ensures resilient operations are achieved
- Learn how the service provider ensures co-created value is achieved
- Learn how the service provider ensures assured conformance is achieved
- The HIT course includes a focus on these ITIL® practices: Architecture Management, Business Analysis, Deployment Management, Service Validation and Testing, Software Development and Management, Availability Management, Capacity and Performance Management, Infrastructure and Platform Management, Monitoring and Event Management, Problem Management, Service Continuity Management, Relationship Management, Service Design, Service Desk, Information Security Management, Risk Management, and Portfolio Management.
Who Should Attend?
This course is aimed at individuals in management and service management roles who have a responsibility for the above noted practices as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.
Roles include: Customer/User Experience (CX) Managers/Designers, Account Managers, Service Delivery Managers, Service Level Managers, Enterprise/Service and Solution Architects, Business Analysts, Project Managers, Portfolio Managers, Supplier Relationship Managers, Vendor Managers, and Contract Managers
Prerequisites
This course requires you to have successfully attained your ITIL® 4 Foundation Certificate. You will need to provide a copy of your Foundation Certificate upon registration for admission into this course.
Interested in learning more about our ITIL® 4 Foundation Certification Course? Click Here
Exam & Certification
This course includes a voucher for participants to schedule their exam at a time of their choosing. The 90-minute, 40 question, multiple-choice exam is delivered via webcam directly from PeopleCert, the exclusive global provider of all ITIL® exams.
- A passing mark of 70% is required to receive your certificate
- A thorough exam review is included in the course to prepare attendees for the certification exam
- Pass Guarantee: If a participant does not pass the exam upon their first attempt, they will receive a second exam attempt FREE of charge
Course Schedule
Benefits of ITIL
ITIL® has been the de-facto global standard for IT Service Management (ITSM) for more than three decades, and here’s why…
1) ITIL® leads to better alignment of IT with the broader business organization,
2) ITIL® enables faster service delivery and better problem solving,
3) ITIL® helps capture a higher return-on-investment from IT expenditures, and
4) ITIL® helps foster a sustainable organizational culture of continual improvement.
In 2019, a completely new ITIL® 4 education and certification framework was introduced. The framework is divided into two certification paths: ITIL® Managing Professional and ITIL® Strategic Leader. Seven Wonders Learning offers training in both ITIL® areas, including customized training and certification tailored specifically to your organization’s needs.
Have 5 or more students? Save money with our live onsite or live virtual private team training! Just schedule a FREE consultation or give us a call at (800) 573-2460.