Course Overview
ITIL® 4 Leader: Digital & IT Strategy is one of two courses needed to achieve the ITIL® 4 Strategic Leader (SL) designation. This advanced course focuses on the challenges associated with developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business success. In this course you will gain an understanding of:
- How to relate the concepts of digital and IT strategy, the service value system (SVS), and the service value chain, as well as explain how they work together to create value in markets that are being transformed by digital and information technology
- Why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy they will need to master as they make these changes
- How an organization uses their digital and IT strategy to remain viable in environments disrupted by digital technology
- The strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
- The risks and opportunities of digital and IT strategy
- The steps and techniques involved in defining and advocating for a digital and IT strategy
- How to implement a digital and IT strategy
Who Should Attend?
This course is for IT and business directors, heads of departments, aspiring business leaders, and other business professionals across the organization who are looking for guidance that will help them craft a digital vision, shape an IT and business strategy, and drive organizational change.
Prerequisites
This course requires you to have successfully attained your ITIL® 4 Foundation Certificate. You will need to provide a copy of your Foundation Certificate upon registration for admission into this course.
Interested in learning more about our ITIL® 4 Foundation Certification Course? Click Here
Case Studies, Exam & Certification
- ITIL 4 Leader: Digital and IT Strategy includes four case study assignments that are graded in-session and a multiple-choice exam taken subsequent to the training course.
- Candidates must pass all the case study assignments to take the exam. This will be confirmed to candidates by the trainers before the end of the training.
- Candidates who fail to complete the case study assignments in-session may be given an additional individual written assignment that is based on the same case study.
- After completion of this course, you may apply for self-directed learning PDUs through PMI. Letter of attendance is available upon request.
- This course includes a voucher for participants to schedule their exam at a time of their choosing. The 90-minute, 40 question, multiple-choice exam is delivered via webcam directly from PeopleCert, the exclusive global provider of all ITIL® exams.
- A passing mark of 70% is required to receive your certificate
- A thorough exam review is included in the course to prepare attendees for the certification exam
Course Schedule
Benefits of ITIL
ITIL® has been the de-facto global standard for IT Service Management (ITSM) for more than three decades, and here’s why…
1) ITIL® leads to better alignment of IT with the broader business organization,
2) ITIL® enables faster service delivery and better problem solving,
3) ITIL® helps capture a higher return-on-investment from IT expenditures, and
4) ITIL® helps foster a sustainable organizational culture of continual improvement.
In 2019, a completely new ITIL® 4 education and certification framework was introduced. The framework is divided into two certification paths: ITIL® Managing Professional and ITIL® Strategic Leader. Seven Wonders Learning offers training in both ITIL® areas, including customized training and certification tailored specifically to your organization’s needs.
Have 5 or more students? Save money with our live onsite or live virtual private team training! Just schedule a FREE consultation or give us a call at (800) 573-2460.