Course Overview
This 4 half day ITIL® 4 Foundation certification course provides an introduction to ITIL® 4. It enables students to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL® 4 Foundation students gain an understanding of the following:
- A holistic approach to facilitating value co-creation between service providers and consumers in the form of products and services
- The Seven Guiding Principles of ITIL® 4
- The ITIL® 4 Service Value System and Service Value Chain
- The Four Dimensions of Service Management
- An overview of ITIL® practices including: Incident Management, Problem Management, Change Enablement, and Service Level Management.
Who Should Attend?
The ITIL® 4 Foundation Certification course is designed for:
- Those who require a basic understanding of the ITIL® framework
- Those who want to understand how ITIL® can be used to enhance IT service management
- IT professionals or others working within an organization that has adopted ITIL®
- Anyone who wants to upgrade their ITIL® v3 certification and knowledge
However, the ITIL® Foundation certification can benefit anyone who has an interest in IT service management and how it delivers business value.
Prerequisites
There are no prerequisites for the course and it is open to everyone. Executives and managers are encouraged to participate to better understand the potential benefits of ITIL® in their organization.
Exam & Certification
This course includes a voucher for participants to schedule the ITIL® Foundation Exam at a time of their choosing. The 60-minute, 40 question, multiple-choice exam is delivered via webcam directly from PeopleCert, the exclusive global provider of all ITIL® exams.
- A passing mark of 65% is required to receive your certificate
- A thorough exam review is included in the course to prepare attendees for the certification exam
- Pass Guarantee: If a participant does not pass the exam upon their first attempt, they will receive a second exam attempt FREE of charge
Course Schedule
Benefits of ITIL
ITIL® has been the de-facto global standard for IT Service Management (ITSM) for more than three decades, and here’s why…
1) ITIL® leads to better alignment of IT with the broader business organization,
2) ITIL® enables faster service delivery and better problem solving,
3) ITIL® helps capture a higher return-on-investment from IT expenditures, and
4) ITIL® helps foster a sustainable organizational culture of continual improvement.
In 2019, a completely new ITIL® 4 education and certification framework was introduced. The framework is divided into two certification paths: ITIL® Managing Professional and ITIL® Strategic Leader. Seven Wonders Learning offers training in both ITIL® areas, including customized training and certification tailored specifically to your organization’s needs.
Have 5 or more students? Save money with our live onsite or live virtual private team training! Just schedule a FREE consultation or give us a call at (800) 573-2460.