Course ID20KIA2
PMI® Global Registered Education Provider (R.E.P.) 14 Professional Development Units (PDU)
See Course Description

ISO/IEC 20000 Auditor | 2 Days

Duration: 2 Days

If you’re hoping to learn how to do an ISO/IEC20000 process audit, this course will provide you with the basic understanding needed to accomplish that task. By the end of this class, you’ll have a true, deep understanding of the principles at hand, and will be ready to take the ISO/IEC20000 Auditor exam!

The ISO/IEC20000 Auditor course provides an effective learning environment for anyone interested in learning how to conduct the ISO/IEC20000 process audit. The course introduces both theoretical and practical knowledge to course participants. They will learn how to conduct ISO/IEC20000 process audits on their own IT organization as well as provide knowledge support within their own IT organization. An interactive approach is used combining lecture, discussion and exercises.

• Recognize and understand the key concepts of ISO/IEC20000
• Prepare participants for the itSMF ISO/IEC20000 Auditor exam
• Understand the working of the ISO/IEC20000 processes and the potential benefits
• Identify bottlenecks on process control and provide positive remedial action

IT Professionals that have an interest or play a role in ISO/IEC20000, regardless of certification of their organization, or that request their service provider to be ISO/IEC20000 certified.

Exam & Certification:
ISO/IEC20000 Auditor

An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.